Returns & Claims

Rim Fabrics is a wholesale supplier to the trade. Please inspect all goods on arrival. Any claim for transit damage, shortage, incorrect goods or a fabric fault must be made to Rim Fabrics within 14 days of delivery – email sales@rimfabrics.com with your invoice number, a description of the issue and photos where possible. Claims made after 14 days cannot be accepted.

 

No claims can be accepted on fabric that has been cut, sewn, laminated, backed, printed or otherwise processed. Please check colour, pattern and quality before cutting.

 

Textiles are subject to slight shade variation between dye lots. This is not considered a fault. Where colour matching is critical, request a current cutting before ordering and order sufficient quantity from a single batch.

Goods may only be returned with a Goods Return Authorisation (GRA) issued by Rim Fabrics. Contact sales@rimfabrics.com with your invoice number and the reason for the return and we will issue a GRA form with return instructions. Returns received without a GRA may be refused.

 

Cut lengths, Rim Studio custom prints and made-to-order items are prepared specifically for your order and are not returnable unless faulty. Returned goods must be in their original condition and packaging.

 

Where a claim is accepted, Rim Fabrics’ liability is limited to the replacement of the goods or a credit for the invoiced value of the goods. Rim Fabrics is not liable for making-up costs, installation costs, consequential loss or delay. Nothing in this policy excludes rights that cannot be excluded under the Australian Consumer Law.

Accepted claims and authorised returns are settled by replacement of the goods or by a credit note against your account. As a wholesale supplier we do not offer refunds for change of mind, over-ordering or colour preference once fabric has been cut to your order.

 

Credits are applied to your Rim Fabrics trading account and can be used against future orders. Where goods were paid for up front and no replacement is wanted, we will refund the invoiced value of the goods to the original payment method once the returned goods have been received and checked.

 

Questions about a delivery, claim or credit? Email sales@rimfabrics.com or call 03 7047 7788 and we will sort it out quickly.